Completely Useless?Posted: February 8, 2001
IT firm fined
Enfield Council’s main computer supplier has been fined the equivalent of nearly £150,000 after its services failed to come up to scratch.
New papers presented to the council’s Special Projects scrutiny panel last Tuesday show that ITNet, which is just one year into a 10 year contract, has been fined the maximum possible amount following criticism of its service by council officers…Particular concern was attached to ITNet’s out-of-hours support cover and the way in which it logged service faults…
Enfield Advertiser 17th January 2001
You could accuse us of kicking a firm when it’s down, but when lives have been ruined in Hackney by ITNet’s incompetence and they still cream off millions in profit every year, it’s justified. It also begs the question, why didn’t Hackney Council strike a contract with them that included such penalty clauses ?